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| Front Foot Strategic Consulting has been awarded accreditation status as a provider of Education and Training in terms of the National Qualifications Framework Act, 2008. |
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| DETAILS |
Date and Venue:
No future dates have been scheduled for this workshop. Please contact us for more information. |
Maps:
Click Here |
Time:
09:00 AM |
Duration:
2 Days |
Cost Per Delegate:
| R4 350.00 |
ex VAT |
| R4 959.00 |
incl VAT |
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Surcharges:
R50 per delegate, per day for Strictly Halaal and Kosher Meals |
Group Bookings:
Group bookings of 2 or more delegates qualify for a 10% discount |
Out-of-town Delegates:
If you are flying in from out-of-town in order to attend, we will give you a 15% discount on the cost of the workshop. Click here to contact us regarding this. |
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| IN HOUSE |
This workshop is also available under Front Foot’s in-house menu.
Front Foot is proud to offer you a comprehensive array of customised in-house training solutions that are focused on your unique business needs. For more information in this regard, please contact us. |
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| EDUCATE STAFF WHO DISPLAY UNETHICAL BEHAVIOUR, A FAILURE TO CONDUCT THEMSELVES IN ACCORDANCE WITH THE COMPANY'S CODE OF CONDUCT OR WITH GENERAL BUSINESS PROFESSIONALISM |
Are you experiencing difficulties with staff?
Corporate South Africa is experiencing rapid change in business culture, and the loss of induction programmes and in-house orientation has led to a generation of workers who are unsure of how to conduct themselves within the business environment, and have little or no concept of how to interface with authority, peers or clients with business professionalism. It’s as if general business etiquette or the business conduct do's and don'ts are not understood or practiced. This is often manifested in inappropriate behaviour or communication within the office.
Build a good foundation by covering the basic business life skills.
This course will assist employees with general and simple work conduct/business life skills in the workplace. Attendees will receive information on acceptable and unacceptable business behaviour for the workplace as well as tips, tools and techniques on how to deal with the issues covered.
Do your staff portray the image you hold of your company?
This course will consist of all the “do’s and don’ts” in the workplace which can make or break ones career in corporate SA. Employers/companies who send their staff on this course will understand that the image of the company is reflected in their staffing behaviour - from entry level to upper management - and will assist their staff to successfully climb the corporate ladder internally, while feeling confident that these individuals know how to behave and deal with people in the business world.
Aimed at entry level staff who are new to the business world, this course can also be used to comply with disciplinary and/or required re-education action which has or needs to be taken against employees and/or so-called problem workers. |
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| REGISTER NOW |
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OUR PRESENTER :: JO-ANNE MACKAY
Front Foot courses are compiled and presented by subject matter experts and industry specialists to ensure the highest and most current standard of excellence in all our workshops and training |
| Jo-Anne MacKay is an award winning business writer and a certified life coach and NLP practitioner (Neuro Linguistics Practitioner). She is a member of COMENSA, South Africa’s coaching and mentorship body and runs various personal and business courses that she has designed. She produced the successful leadership show called Meet the CEOs on DStv. Her TV-show inspired the publication of a leadership book under the same title. |
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| As a business journalist Jo-Anne has interviewed most of the country’s successful business leaders. The trends and lessons which she has learnt from prominent business personalities across industries are incorporated into her courses, making it very specific for the South African business environment. |
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| KEY BENEFITS OF ATTENDING |
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Understand the distinction between personal and professional life |
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Know how to conduct yourself within any business environment |
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Understand the concepts of fraud and theft |
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Maintain a professional and polished veneer |
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Become the employee earmarked for promotion |
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Empower staff with a different approach and workplace attitude |
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Leave armed with better knowledge of appropriate and inappropriate office behavior |
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| WHO SHOULD ATTEND |
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Entry-level staff across all industries and sectors |
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So-called problem workers, who have displayed previous tendencies towards flouting company rules and procedures, as well as those who demonstrate difficulties dealing with management |
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Workers who are undergoing, or have undergone, disciplinary procedures and require re-education in terms of conduct and ethics as a part or result of the disciplinary process |
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| TWO DAY WORKSHOP OUTLINE |
| Sexism in the workplace |
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Racism in the workplace |
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What it is |
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The steps of disciplinary action |
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General sexual behaviour – the do’s and don’ts |
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Respecting other cultures |
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How to approach management with these issues |
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| Theft and fraud |
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Computers, email and the Internet |
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What it is |
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How to prevent it |
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What to do if you encounter it |
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Are Internet downloads theft and fraud? |
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Email, jokes, chain mail and downloads |
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What is acceptable and what isn't |
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Pornography |
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Your computer belongs to the company |
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| Interpersonal Skills |
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Get promoted! |
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Fraternisation |
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Office Politics and Gossip |
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Friendships in the workplace |
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Understand the conduct which supports promotion within the workplace |
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| Entry Level Verbal Communication Skills |
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Frontline skills |
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How to speak to your boss and other seniors |
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How to speak to your peers |
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Appropriate and inappropriate conversations |
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How to conduct yourself over the phone |
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How to take a message |
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How to greet clients and visitors and assist them |
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| Time Management |
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Dress Code |
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Getting to work on time |
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Managing your workload |
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Respect |
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General grooming |
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Matching company culture |
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Meeting the requirements of your position |
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| Personal life vs. work life |
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General Company rules |
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How to separate the two |
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Personal leave including compassionate leave, sick days and study leave |
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Company policies and disciplinary action |
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Lunch hours |
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Acceptable Breaks |
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Leave Days |
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Other Company rules |
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| The 7 elements for workplace success |
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How to show and become pro-active |
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How to show and become an enthusiastic employee |
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How to build confidence and self-esteem |
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How to build strong work relationships |
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How to physically present yourself to others: dress code and business professionalism |
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How to manage conflict |
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Understanding company structures and following the correct protocol with concerns |
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