Conflict Management in the Workplace

Defuse potentially negative situations with confidence and ease

The ability to have conflict or handle difficult conversations is vital when managing staff or teams, and in getting staff to approach each other with a more cohesive attitude in the workplace or on projects.

Manage conflict in an effective and positive manner

The increasingly vital skill of conflict management is something that touches all our lives. Whether business or personal, we all need to, at one point or another, defuse potentially negative situations, negotiate effectively and handle awkward conversations.

This sought-after ability is even more crucial when it comes to the management of staff or teams, particularly in a country like South Africa that offers such a diverse range of cultures, religions, ethnicity and language.

Effective Communication Skills

• When is communication effective?
• What are the barriers to effective communication?
• What is active listening?
• The importance of clarifying expectations
• How to communicate assertively
• It is how you say it, more than what you say!
• How to keep conversations focused
• How to give and receive positive feedback

• What is it and how can I improve it?
• How to use EQ to influence people
• How to use EQ to manage conflict and difficult conversations
• How to manage yourself and others through change and decision making

Conflict Management

• The beginnings of conflict and how to recognize it
• Knowing yourself and your conflict hotspots
• How to manage conflict effectively and positively
• How to manage anger in yourself
• How to calm down angry people
• How to have a difficult conversation

• Understanding behaviour In order to positively influence behaviour
• Create a win/win conversation

Who should attend?

• Junior Managers who would like form a strong basis for their management style
• Up-and-coming staff who have been in conflict with peers or management
• Senior managers and members of staff who are responsible for the day-to-day development of staff
• Staff or management who work or liaise with customers or clients/managing corporate relationships

Training approach

Our courses use interactive tools that allow learners to learn by doing.

The experience for learners is fun, rewarding, lasting and integrative, whilst employers are assured of a high return on investment in training.

Front Foot courses are compiled and presented by subject matter experts
and industry specialists to ensure the highest and most current standard of excellence in all our workshops and training.

Ms Elmarie Pretorius obtained a BA degree in Communications from the University of Potchefstroom and started her career as Public Relations Officer for Toyota Marketing. She held various marketing positions and steadily climbed the corporate ladder. At the age of 34 she was appointed Managing Director of Primedia Publishing, a position she held for 3 years, before accepting the challenge of CEO of Cinemark. 

After 21 successful years in the publicity, media and marketing industries Elmarie's passion for business and people in particular has led her to apply her extensive experience to the designing and delivery of innovative business and people solutions through strategic training interventions.