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| Front Foot Strategic Consulting has been awarded accreditation status as a provider of Education and Training in terms of the South African Qualification Authority Act. |
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| DETAILS |
Date and Venue:
21st and 22nd October 2010 at Benvenuto Conference Centre in Randburg
8th and 9th December 2010 at Benvenuto Conference Centre in Randburg
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Maps:
Click Here |
Time:
9:00 AM |
Duration:
2 Day |
Cost Per Delegate:
| R4 350.00 |
ex VAT |
| R4 959.00 |
incl VAT |
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Surcharges:
R50 per delegate, per day for Strictly Halaal and Kosher Meals |
Group Bookings:
Bookings of 2 or more delegates qualify for a 10% discount. |
Out-of-town Delegates:
If you are flying in from out-of-town in order to attend, we will give you a 15% discount on the cost of the workshop.
Contact us to find out more. |
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| IN HOUSE |
This workshop is also available under Front Foot’s in-house menu.
Front Foot is proud to offer you a comprehensive array of customised in-house training solutions that are focused on your unique business needs. For more information in this regard, please contact us. |
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| CONFLICT MANAGEMENT IN THE WORKPLACE |
Broaden your communication skills & handle conflict with ease
From the tea room to the boardroom, conflict occurs in many forms across the entire spectrum of the corporate environment. In addition, flat management structures, as well as the ever-changing economy and corporate environment in South Africa, prioritise the need to manage conflict in all areas of business communication.
Grow your management skillset and deal easily with staff and teams across departments
The ability to have conflict conversations is vital when managing staff or teams, and in getting staff to approach each other with a more cohesive attitude in the workplace or on projects.
Leave armed with simple and powerful conflict management skills that you can utilise in the workplace
Managing conflict within the corporate environment is a vital skill to defuse situations, in negotiation and to understand and handle conversations with individuals, both up and down the corporate ladder. Attendees will receive information on what these conversations look like - and how to manage these conversations successfully. |
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| REGISTER NOW |
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OUR PRESENTER :: COLLEEN-JOY PAGE
Front Foot courses are compiled and presented by subject matter experts and industry specialists to ensure the highest and most current standard of excellence in all our workshops and training |
Colleen-Joy Page is a highly acclaimed trainer, consultant and professional speaker. She has trained 70 to 120 people a week for over 8 years, and has consulted to prominent and rising business leaders since the early 90’s.
Her sought after expertise, in the area of: change management, personal development, communication and presentation skills, and relationship building; has taken her to an international stage, from NewYork to London and Buenos Aires. |
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| Colleen enlivens her trainings with personality, humour and presence, leaving delegates with ground breaking tools and large doses of inspired motivation. She is a published author, a frequent radio and television expert guest and is regularly interviewed for national magazines and tabloids. |
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| KEY BENEFITS OF ATTENDING |
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Understand how to communicate with staff and piers |
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Learn techniques that allow others to feel heard, involved, claim ownership and responsibility |
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Learn how to influence people and staff to get results |
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Learn how to diffuse conflict situations |
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Understand the dynamics of conflict conversations and successful approaches to handling these conversations |
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Apply your powerful communication skills to growing other areas of your business life |
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| WHO SHOULD ATTEND |
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Junior Managers who would like form a strong basis for their management style |
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Up-and-coming staff who have been in conflict with piers or management |
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Senior managers and members of staff who are responsible for the day-to-day development of staff |
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Staff or management who work or liaise with customers or clients/managing corporate relationships |
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| TWO DAY WORKSHOP OUTLINE |
| What are conflict conversations? |
| When conflict conversations are needed |
| What do conflict conversations look like? |
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Active listening
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Identifying personal and content hotspots which spark conflict |
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How to speak with authority |
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| The ground rules for conflict conversations |
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Placement (Setting the tone) |
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| How to tell facts from fiction |
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How to speak up without damage |
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Acknowledgement
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Empathy |
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Permission |
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| Confrontational language |
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How to keep conversations focused and relevant |
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How to ask questions that yield results |
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How to stay on the same page: The art of clarifying |
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Identifying the elements which interrupt clarification |
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| Conflict conversation do’s and don’ts |
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How to use and manipulate language to create meaningful conversations with impact |
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Accessing another persons reality |
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The win/win approach to conversations |
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| How to identify and address behavioural patterns and problems |
| Defusing conflict situations |
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How to create rapport as a mentor and coach
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The successful way of giving feedback to staff and peers |
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How to align individual values with company values as a tool for direction and focus of projects |
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How to assist yourself and others through a decision making process |
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| Dealing with one-on-one conflict |
| Dealing with conflict in teams |
| Build your own conflict "toolbox" |
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Leave with specific tools and techniques you can apply in all areas of life to situations as you encounter them |
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| Identifying when situations fall outside conflict management |
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