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Business Etiquette

Business etiquette is so much more complex than knowing table manners.

Staff members who know the basic rules of business etiquette and good manners will not only enhance your image - they may even delight your clients. How your staff members treat your clients will make all the difference in the clients' experience...and good experiences make people come back for more.

In this workshop we cover how to be considerate of others, appropriate dress, the workplace versus social situations, business meetings, proper introductions and 'the handshake', conversation skills, small talk. Cultural differences affecting South African’s in everyday business.

Have you ever been in a situation where:

  • You met someone important and had no idea what to say or do?
  • You showed up at an important meeting under or overdressed?

Let's face it: we've all had those embarrassing etiquette gaffes. This Business Etiquette workshop will help participants look and sound their best no matter what the situation.

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Accreditation:

Front Foot Strategic Consulting has been awarded accreditation status as a provider of Education and Training in terms of the South African Qualification Authority Act.

All Front Foot workshop presenters are subject-matter experts.



FRONT FOOT IS AN EME
- 100% RECOGNITION

Register now for this workshop

For more info contact
adele@frontfoot.com
ONE DAY WORKSHOP OUTLINE
This is a highly interactive and participative workshop which includes a combination of delegate input on real life experiences and Facilitator Guidance on how to maximise all elements of the networking and client Interaction environment.

Who should attend?

  • Understand how to communicate and interact with colleagues and peers.
  • Learn techniques that allow others to feel heard, involved, claim ownership and responsibility.
  • Learn how to positively influence people and colleagues to get results.
  • Learn how to diffuse conflict situations.
  • Understand the dynamics of successful approaches.
  • Apply your powerful communication skills to growing other areas of your business life.
  • Apply your powerful communication skills to growing other areas of your business life
  • Learn how to identify and address behavioural patterns and problems
  • Learn how to align individual values with company values as a tool for direction and focus
  • When to apply the rules
  • The do’s and don’ts
  • The best approach for yourself, teams and projects
  • The tick box of successful goal setting
  • How to create vision and team buy-in
  • How to influence teams and people
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The Role of Good Manners in Business

When using accepted etiquette, you’re using behaviours that encourage human response. You are more likely to get positive results, earn co-operation and support, get commitments, gain clients, and keep peace!

Greeting Etiquette

  • Greeting properly and appropriate responses.
  • Introducing people correctly
  • No-no behaviour in public
Function and Travel Etiquette

  • Invitations and responding to them
  • Table settings - what goes where and in which order to use it
  • Table etiquette - being gracious and considerate
  • Respect for speakers and schedules
  • Adhering to function dress codes
Work Etiquette
  • General Behavioural Principles at Work
  • Honour your working hours
  • Honour other people’s territory
  • Handle mistakes gracefully
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Grooming

  • Dressing appropriately for work: you don't want to be remembered for all the wrong reasons
  • Hair, make-up and accessories: make it work for you
  • Personal hygiene: 99% isn't good enough

The Role of Good Manners in Business

When using accepted etiquette, you’re using behaviours that encourage human response. You are more likely to get positive results, earn co-operation and support, get commitments, gain clients, and keep peace!

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Front Foot's workshops are compiled and presented by subject matter experts
and industry specialists to ensure the highest and most current standard of excellence in all our workshops and training
.
Event Information:
Date: 26th October 2017 at Benvenuto Conference Centre in Randburg

Map: View map
Duration: 1 Day
Cost: R2 250.00 excl VAT
R2 565.00 incl VAT
Surcharge: Strict Halaal and Kosher meals carry an additional surcharge

Upcoming Events:


Visit our events calendar for more information.

Upcoming Workshops:


Visit our workshops calendar for more information.
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Discount:

10% discount for two or more delegates

10% discount if you attend two or more workshops

15% discount for four or more delegates


In-house at your offices
25%
discount for 5 or more delegates

30% discount for 8 or more delegates

35% discount for 10 or more delegates

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Bookings:

Contact Adele on
011 867 7299 or email


Bookings and Enquiries
Website | Email

Screenshot: http://www.frontfoot.co.za
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Front Foot provide business training to business people;
Training is held at premium training venues.