This two day workshop deals one on one with the delegates, utilising not only theoretical tools but focusing strongly on practical examples and exercises, whilst at the same time utilising real issues to demonstrate improved efficiencies in dealing with their new responsibilities and challenges. This workshop will equip them with the tools they will need to successfully lead and manage their teams.
They will have a clear understanding of what leadership and management entails, have improved verbal and written communication skills, have a clear understanding of goal setting, how to manage change and be equipped with enhanced skills in dealing with conflict and difficult situations.
They will have a clear understanding of their challenges and key role in the organisation and how their improved skills will enable them to lead their team to work together towards achieving the goals of the business.
TWO DAY WORKSHOP OUTLINE
- Assessing the various ways of successfully managing people and finding the method most suited to you
- Discovering ways of raising sensitive topics in informal meetings to ensure you get the point across
- Knowing when an informal meeting is not going to achieve results and where to go from there
- Training yourself to deal with awkward situations as soon as they arise and not waiting until they get out of control
- Using techniques to discipline your staff in a way that not only corrects their behaviour, but also motivates them
- Communicating effectively with your staff by clearly stating your requirements and listening carefully to complaints and suggestions
- Leading by example: avoiding common unproductive people management behaviours!
- Constantly re-looking and monitoring the way you manage to ensure you are not drifting into bad management habits
When do you lead and when do you manage?
What is a leader?
What is a manager?
The leader as coach
The definitions of leaders and managers are juxtaposed. The role of the leader as coach is explained and explored.
Building and developing a team
Getting a team 'game plan' together
Training and practising
Build a system of recognition that works for your team
Testing & changing
Recognise and reward consistently
Getting a team together means you need the right 'players'. How do you identify talent? And how do you develop talent? Helping yourself become leaders in their own positions will strengthen the team exponentially. But to keep them motivated means they need to be recognised and rewarded - within a system that works for your team.
A strategy within a strategy
What's your strategy? Developing a team strategy within a company strategy
Quarterly reviewing, adjusting and updating of strategy
·Using your strategy as a management tool
·Porter's Five Forces
·Critical Success Factors
All companies or organisations have operating strategies designed to help them reach their objective. A team strategy that fits into the strategy of the bigger organisation is an invaluable tool. Learn how to design it from scratch and how to use it as a coaching management tool.
Making Tough Decisions
Are they unwilling or unable?
What if I don't make the decision?
...And what if I do make the decision?
Working with a 'disease free' team
Not my job disease
What to base them on
What's the bottom line?
Keep it measurable
Making tough decisions is one of the most difficult jobs of a leader. Many of these decisions are centred on staff. Learn how to navigate when in the stormy waters of tough decisions and how to distinguish between fact, feeling, perspective and motive.
There are also tough operational decisions. It's necessary to learn proper fact-finding tools and strategies to help you make decisions based on solid information
Attributes of Leaders
Humility - the most important of them all
Authenticity - the trust builder
Emotional Intelligence - knowing yourself and being able to adapt to people and situations
Responsibility - being the bigger person
Love works - the principles of timeless leadership
As much as you love or hate the idea, you will have to work on yourself too. You are the only person you can change. However, if you are humble and authentic it is much easier to influence and coach those around you. Of course, dealing with people requires emotional intelligence. Learn to use tools such as 'Transactional Analysis', 'Empathy Chairs' and the 'Johari Window' that will help you to develop the necessary people skills