Emotional Intelligence

Emotional Intelligence – what is it and why does it matter?

"The greatest ability in business is to get along with others and influence their actions."

EQ, more than IQ, determines professional and personal growth and success. The fundamentals of EQ will improve your inter-personal relationships, communication skills and increase your professional and personal success. Join us on this refreshing 2 day workshop in order to develop your EQ and increase your skills in being organized, effective, focused and positively motivated.

When it comes to leadership positions, there is no greater barrier to performance than emotional intelligence. A little training can make a big difference. Companies sell themselves short by failing to develop leaders with emotional intelligence. It is imperative that leaders set the right emotional tone for others to follow.

EMOTIONAL INTELLIGENCE – AN INTRODUCTION

• What is Emotional Intelligence and why is it important?
• Origins of the concept
• EQ can be developed and learned
• The Ability based model

TRANSACTIONAL ANALYSIS AS A BASIS FOR EQ INTERACTION

• What is transactional analysis
• The roots and philosophy of transactional analysis
• PAC Model of effective communication
• PAC model for improved and effective inter-personal skills

HOW TO USE EQ PRACTICALLY IN YOUR DAILY LIFE AT WORK AND HOME

• How to use EQ communication principles in all situations
• Empathy vs. Sympathy vs. Pity - what to use when
• EQ Principles and how they can improve your attitude
• How is EQ different from personality?
• Abilities in EQ and how you can implement this daily
• What to do with your emotions and how to motivate yourself
• Persevere with endeavours despite change, frustration and obstacles
• Emotion coaching
• EQ Competencies that Correlate to Workplace Success
• How to become more assertive, and build your confidence
• Be direct and respectful in your interactions and confront issues easily
• How to have positive, productive conflict
• How to manage stress in yourself and others
• How to manage anger in yourself and others

Who should attend?

• All levels of employees who want to develop their EQ

Training approach

Our courses use interactive tools that allow learners to learn by doing.

The experience for learners is fun, rewarding, lasting and integrative, whilst employers are assured of a high return on investment in training.

Front Foot courses are compiled and presented by subject matter experts
and industry specialists to ensure the highest and most current standard of excellence in all our workshops and training.

Yolandé has 12 years’ experience in training. She is an accredited Brain Profiling Practitioner and holds a degree in Theo-Psychosocial Therapy, as well as a National Certificate in Biblical Counselling.

Yolande has facilitated numerous training interventions for many major organisations in corporate South Africa.
Other interests include being an Honorary Game Ranger. Yolandé has completed courses in “Archaeology of the SANParks”, “Earth Science” and “Alien Invading Plant Species”.

As a writer she has contributed to an Afrikaans book of poetry (Boksemdais). Some of her work has also been published by Maskew Miller Longman in an Afrikaans literature textbook for high school learners. She writes weekly columns for Mindtools.com, where she stays in touch with the international business community, trends and developments