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Conflict Management in the Workplace

Defuse potentially negative situations with confidence and ease

The ability to have conflict or handle difficult conversations is vital when managing staff or teams, and in getting staff to approach each other with a more cohesive attitude in the workplace or on projects.

Manage conflict in an effective and positive manner

The increasingly vital skill of conflict management is something that touches all our lives. Whether business or personal, we all need to, at one point or another, defuse potentially negative situations, negotiate effectively and handle awkward conversations.

This sought-after ability is even more crucial when it comes to the management of staff or teams, particularly in a country like South Africa that offers such a diverse range of cultures, religions, ethnicity and language.

  • What is conflict?
  • A typical escalation
  • Clarifying confusion about conflict
  • When is conflict needed
  • Conflict is a problem when it escalates
  • Types of managerial actions that cause workplace conflicts
  • Key managerial actions / structures to minimise conflicts
  • How do people respond to conflict? Fight or flight?
  • Ways people deal with conflict
  • What factors can affect our conflict modes
  • Conflict is the stuff of life
  • Creating an individual conflict management plan


Front Foot Strategic Consulting has been awarded accreditation status as a provider of Education and Training in terms of the South African Qualification Authority Act.

All Front Foot workshop presenters are subject-matter experts.

Front Foot is a Majority Black-Owned Level 2 EME – 125% Recognition

Register now for this workshop

Effective Communication Skills

  • When is communication effective?
  • What are the barriers to effective communication?
  • What is active listening?
  • The importance of clarifying expectations
  • How to communicate assertively
  • It is how you say it, more than what you say!
  • How to keep conversations focused
  • How to give and receive positive feedback
Emotional Intelligence
  • What is it and how can I improve it?
  • How to use EQ to influence people
  • How to use EQ to manage conflict and difficult conversations
  • How to manage yourself and others through change and decision making

Conflict Management

  • The beginnings of conflict and how to recognize it
  • Knowing yourself and your conflict hotspots
  • How to manage conflict effectively and positively
  • How to manage anger in yourself
  • How to calm down angry people
  • How to have a difficult conversation
Transactional Analysis as a tool to deal with conflict
  • Understanding behaviour In order to positively influence behaviour
  • Create a win/win conversation

Who should attend?

  • Junior Managers who would like form a strong basis for their management style
  • Up-and-coming staff who have been in conflict with peers or management
  • Senior managers and members of staff who are responsible for the day-to-day development of staff
  • Staff or management who work or liaise with customers or clients/managing corporate relationships

Training approach

Our workshop presenters use interactive tools that allow learners to learn by doing.

The experience for learners is fun, rewarding, lasting and integrative, whilst employers are assured of a high return on investment in training.

Event Information:
Date: 25th & 26th January 2021 at Birchwood Hotel & OR Tambo Conference Centre in Boksburg

11th & 12th February 2021 at Benvenuto Conference Centre in Randburg

29th & 30th March 2021 at Birchwood Hotel & OR Tambo Conference Centre in Boksburg

22nd & 23rd April 2021 at Benvenuto Conference Centre in Randburg

Map: View map
Duration: 2 Days
Cost: R4 350.00 excl VAT
R5 002.50 incl VAT
Surcharge: Strict Halaal and Kosher meals carry an additional surcharge

Upcoming Events:
Visit our events calendar for more information.

Upcoming Workshops:
Visit our workshops calendar for more information.

10% discount for two or more delegates

10% discount if you attend two or more workshops

15% discount for four or more delegates

In-house at your offices
discount for 5 or more delegates

30% discount for 8 or more delegates

35% discount for 10 or more delegates



Contact Adele on
011 867 7299 or email for
Bookings and Enquiries
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Front Foot courses are compiled and presented by subject matter experts
and industry specialists to ensure the highest and most current standard of excellence in all our workshops and training
Front Foot workbooks and workshops are aligned to the prevailing Unit Standard;
Front Foot provide business training to business people;
Training is held at premium training venues