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Communication, Negotiation and Presentation Skills

Boost your career with effective communication

Being able to communicate, negotiate and present effectively is a critical management skill. When communication is not effective it can create conflict, misunderstandings and barriers that can negatively influence our most important inter-personal relationships at work and at home. Knowing how to communicate, negotiate and listen effectively can make the difference between success and failure.

This course is designed to provide delegates at supervisory and middle management level with the skills, knowledge, techniques and strategies to communicate, negotiate and present effectively so that they can get their point across in a confident, clear manner, improving efficiency and productivity.

Be memorable and persuasive

Good communication skills can really make or break any business undertaking - great communication leaves a memorable and long-lasting impression, that never fails to leave customers coming back for more, more, more!

Get your message across - and up your bottom line

Unpack and understand the language and communication skills you need to develop your verbal and written communication skills, as well as understand the processes of persuasion.

Join us for this exciting 2-day workshop and empower yourself and you staff to present your messages and ideas effectively - and with real impact.



Front Foot Strategic Consulting has been awarded accreditation status as a provider of Education and Training in terms of the South African Qualification Authority Act.

All Front Foot workshop presenters are subject-matter experts..

Front Foot is a Majority Black-Owned Level 2 EME – 125% Recognition

Register now for this workshop

Effective communication skills

  • What is communication and what is effective communication
  • The communication process
  • Non-verbal, oral, written communication
  • Non-verbal behaviour for effective communication
  • Barriers to effective communication
  • Active listening
  • Feedback and steps to provide feedback in difficult conversations
  • E-mail etiquette rules

Effective Presentation and Negotiation skills

  • Master the art of personal impact
  • Tips for being assertive
  • Communicating important decisions
  • 10 ways to avoid pointless meetings
  • 10 ways to give great presentations
  • Top presentation tips
  • What is negotiation?
  • Top tips for win-win negotiations
  • Communication tips

Coping with confrontation

  • Coping with confrontation
  • Managing anger in yourself and others
  • Anger management tips

Transactional Analysis as a communication tool

  • What is Transactional Analysis
  • PAC model of effective communication

RACI Model for improved communication

  • RACI model of delegation, role division and work sharing

How to employ EQ to be a better communicator

  • What is Emotional Intelligence?
  • Empathy vs. sympathy vs. pity
  • Practical emphatic communication
  • EQ principles and abilities in EQ
  • What to do with your emotions
  • Emotion coaching

Who should attend?

  • Middle management level employees
  • Supervisors
  • Team leaders
  • Employees who have been earmarked for succession into management

Training approach

Our workshop presenters use interactive tools that allow learners to learn by doing.

The experience for learners is fun, rewarding, lasting and integrative, whilst employers are assured of a high return on investment in training.

Event Information:
Date: 8th & 9th December 2020 at Benvenuto Conference Centre in Randburg

14th & 15th January 2021 at Birchwood Hotel & OR Tambo Conference Centre in Boksburg

25th & 26th February 2021 at Benvenuto Conference Centre in Randburg

8th & 9th March 2021 at Birchwood Hotel & OR Tambo Conference Centre in Boksburg

Map: View map
Duration: 2 Days
Cost: R4 350.00 excl VAT
R5 002.50 incl VAT
Surcharge: Strict Halaal and Kosher meals carry an additional surcharge

Upcoming Events:
Visit our events calendar for more information.

Upcoming Workshops: Visit our workshops calendar for more information.

10% discount for two or more delegates

10% discount if you attend two or more workshops

15% discount for four or more delegates

In-house at your offices
discount for 5 or more delegates

30% discount for 8 or more delegates

35% discount for 10 or more delegates



Contact Adele on
011 867 7299 or email for
Bookings and Enquiries
Website | Email


Front Foot courses are compiled and presented by subject matter experts
and industry specialists to ensure the highest and most current standard of excellence in all our workshops and training

Front Foot workbooks and workshops are aligned to the prevailing Unit Standard;
Front Foot provide business training to business people;
Training is held at premium training venues