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The Professional Office Administrator

Know and fully understand your role as an Administrative Officer and contribute in meaningful ways that establish you as a valuable business asset. From talking on the telephone to managing meetings, managing time and managing stress, well-organised and professional Admin Officers are an enviable resource in any economy.

Administrative Professionals and Executive Assistants often see themselves in their support roles as being non-leaders - everybody is a leader; no matter what position you hold.

Managers want their administrators to be exceptional since those who are, contribute significantly to their success. These days you need to be extremely competent and totally reliable, capable of taking on wider tasks.

The role of the Office Administrator is one that is incredibly undervalued. During this session we explore ways to push for more recognition within your organization.

The Office Administrator’s job has changed significantly in recent years – the shift in responsibility, the challenges faced, the drivers of change and the need for skills development and training.

Meetings, agendas, managers and more - Office Administrators need to excel not only in the technical aspects of their field, but also need a skillset that enables them to build strong relationships with their team, colleagues and customers

Understand the importance of your role in the organisation

What does it mean to be an Office Administrator?

How does my role add value to the organisation?

Learn what is required of you to support your team and manager more effectively

Learn how to effectively provide administrative support for projects

Learn how to manage and organise small events and meetings

Learn how to handle confrontation and difficult situations

Learn how to plan and prioritise your workload



Front Foot Strategic Consulting has been awarded accreditation status as a provider of Education and Training in terms of the South African Qualification Authority Act.

All Front Foot workshop presenters are subject-matter experts.

Front Foot is a Majority Black-Owned Level 2 EME – 125% Recognition

Register now for this workshop


Your role and impact in the organization

  • Understand the importance of your role in the organization
  • Define areas of responsibility
  • Determine the critical success factors to fulfill your roles
  • Managing your expectations and your manager’s expectations
  • Personal branding
  • Building your confidence and assertiveness
  • Understanding the basic business etiquette guidelines
  • Understanding the element of personal image and its impact on the organization
Essential Office Administration Skills
  • Meetings, agendas and minutes
  • What to do before, during and after a meeting
  • How to create an agenda
  • How to be an effective minutes recorder
  • Understanding the importance of recording minutes
  • Correctly
  • How to ensure an effective meeting
  • Filing Systems
  • Why should organisations have a good filing system
  • Important things to know about filing
  • How to set up a filing system


Improved Business Communication Skills

  • Defining effective communication
  • Verbal, non-verbal and written communication
  • Barriers to effective communication
  • Body language and communication
  • Communication ethics and value in the organization
  • Understanding reporting levels and lines of authority
  • Active listening and effective feedback skills
  • Business writing (including e-mail, letters and reports)
  • Communication tips
Time and Stress Management
  • Developing an effective working plan for yourself
  • Analyze your time wasters and robbers
  • Implementing processes, habits and systems to manage your time and optimize your effectiveness
  • Efficiency vs. Effectiveness
  • Managing , prioritising and balancing an ever increasing ‘to do’ list
  • Dealing with interruptions
  • Overcoming procrastinations
  • How to priorities
  • How to delegate
  • Barriers to effective time management
  • Is stress good or bad?
  • How do you handle stress to your advantage?
  • Reviewing the impact of stress and coping with it
Change Management
  • What is change?
  • The change process and its implications
  • Dealing with the effects of change in the work environment
  • Tips to making major life changes
Customer Care excellence
  • Why is customer care important?
  • What is customer care excellence?
  • How to deal effectively with conflict
  • Avoiding conflict and converting potentially negative situations into positive ones
  • Top telephone tips
shadow shadow

Who should attend?

  • Secretaries
  • Personal Assistants
  • Administration Assistants
  • Sales Assistants
  • Project Assistants
  • Office Administrators

Training approach

Our courses use interactive tools that allow learners to learn by doing.

The experience for learners is fun, rewarding, lasting and integrative, whilst employers are assured of a high return on investment in training.


Front Foot courses are compiled and presented by subject matter experts
and industry specialists to ensure the highest and most current standard of excellence in all our workshops and training

Event Information:
Date: 22nd & 23rd July 2020 at Benvenuto Conference Centre in Randburg

24th & 25th August 2020 at Birchwood Hotel & OR Tambo Conference Centre in Boksburg

10th & 11th September 2020 at Benvenuto Conference Centre in Randburg

5th & 6th October 2020 at Birchwood Hotel & OR Tambo Conference Centre in Boksburg

2nd & 3rd November 2020 at Benvenuto Conference Centre in Randburg

1st & 2nd December 2020 at Birchwood Hotel & OR Tambo Conference Centre in Boksburg

Time: 09:00 AM
Map: View map
Duration: 2 Days
Cost: R4 100.00 excl VAT
R4 715.00 incl VAT
Surcharge: Strict Halaal and Kosher meals carry an additional surcharge

Upcoming Events:
Visit our events calendar for more information.

Upcoming Workshops:
Visit our workshops calendar for more information.

10% discount for two or more delegates

10% discount if you attend two or more workshops

15% discount for four or more delegates

In-house at your offices
discount for 5 or more delegates

30% discount for 8 or more delegates

35% discount for 10 or more delegates



Contact Adele on
011 867 7299 or email

Bookings and Enquiries
Website | Email

Front Foot workbooks and workshops are aligned to the prevailing Unit Standard;
Front Foot provide business training to business people;
Training is held at premium training venues