Professional Telephonist, Call Centre and Receptionist Skills
First impressions last
The first impression your existing or potential clients form of your business could be determined solely by their interaction with your receptionist or call centre staff. These members of your team are your frontline attack in today's highly competitive business environment - and their interactions with your clients can determine your success or failure.
Is your receptionist up to scratch?
You may have invested in an outstanding marketing campaign, spent money on your reception area and offices, but the first - and sometimes most lasting - impression your existing or potential clients form of your business could be determined solely by their interaction with your receptionist or call centre staff.
Frontline staff deal with a lot of stress and pressure
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