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Professional Telephonist, Call Centre and Receptionist Skills

First impressions last

The first impression your existing or potential clients form of your business could be determined solely by their interaction with your receptionist or call centre staff. These members of your team are your frontline attack in today's highly competitive business environment - and their interactions with your clients can determine your success or failure.

Is your receptionist up to scratch?

You may have invested in an outstanding marketing campaign, spent money on your reception area and offices, but the first - and sometimes most lasting - impression your existing or potential clients form of your business could be determined solely by their interaction with your receptionist or call centre staff.

Frontline staff deal with a lot of stress and pressure

Accreditation:

Front Foot Strategic Consulting has been awarded accreditation status as a provider of Education and Training in terms of the South African Qualification Authority Act.

All Front Foot workshop presenters are subject-matter experts.

Front Foot is a Majority Black-Owned Level 2 EME – 125% Recognition

Register now for this workshop

WHAT WILL BE COVERED ON THIS ONE-DAY WORKSHOP?

How to become positive about clients
- Learn how your own attitudes and choices can influence the client's perception of you and your business
- The principles of customer service
- What do customers expect from you?
- How to answer questions and deal with queries right the first time
How to listen actively and communicate effectively with everyone
- Learn to communicate efficiently with all levels of internal and external customers
- How to really listen
- Tips for being a great receptionist
- Ten tips to greet customers
- Telephone etiquette and powerful telephone tips
- How to communicate effectively face to face and in writing

Improved inter-personal skills

How to deal with difficult customers
How to calm down angry people and remain calm and rational yourself
How to deal with the stress of your job and remain positive and enthusiastic
How to manage your time to deal with interruptions, visitors, callers waiting
Why appearance is important

Who should attend?

Telephonists
Clerks
Receptionists
Secretaries
Call Centre Operators
Anyone who uses a telephone, or has face-to-face dealing with customers

Training approach

Our courses use interactive tools that allow learners to learn by doing.

The experience for learners is fun, rewarding, lasting and integrative, whilst employers are assured of a high return on investment in training.

Event Information:
Date:	21st January 2019 at Benvenuto Conference Centre in Randburg 18th February 2019 at Benvenuto Conference Centre in Randburg 26th February 2019 at Birchwood Hotel & OR Tambo Conference Centre in Boksburg
Map:	View map
Duration:	1 Day
Cost:	R2 250.00 excl VAT R2 587.50 incl VAT
Surcharge:	Strict Halaal and Kosher meals carry an additional surcharge
Upcoming Events: Visit our events calendar for more information. Upcoming Workshops: Visit our workshops calendar for more information.

Discount:

10% discount for two or more delegates

10% discount if you attend two or more workshops

15% discount for four or more delegates

In-house at your offices
25% discount for 5 or more delegates

30% discount for 8 or more delegates

35% discount for 10 or more delegates

Bookings:

Contact Adele on
011 867 7299 or email

Bookings and Enquiries
Website | Email

Front Foot courses are compiled and presented by subject matter experts
and industry specialists to ensure the highest and most current standard of excellence in all our workshops and training

Front Foot workbooks and workshops are aligned to the prevailing Unit Standard;
Front Foot provide business training to business people;
Training is held at premium training venues.